Active training gets you started from pole position.“

The guarantors of success for your enterprise.

“Sales & Technical Experts in the team -

 

“Routinely at the customer and agile in the situation –

thus business chances are made use of.

Sales practice is trained for.”

 

“Keeping an eye on the interests of the stakeholders-

in acquisition and in the long-term customer business.

Convincing needs to be learnt.“

 

Active training gets you started from pole position.“

The guarantors of success for your enterprise.

“Sales & Technical Experts in the team -

TRAINING – COACHING – MENTORING
SALES DEVELOPMENT B2B.

When networked, sales team members, support colleagues and project staff land safely on the world of the customer.

Vernetzt landen Vertriebsmitarbeiter, Support-Kollegen und Projektleiter sicherer in der Welt des Kunden

YOUR POTENTIAL IN TECHNICAL SALES

PROFESSIONAL SALES AND TECHNICAL EXPERTS ARE WINNERS IN A CONCERTED GAME.

Technically versed understanding and a keen sense for the business opportunities with your business customers – or rather your partners – are essential for successfully selling engineering services and products requiring technical explanation. Various departments are in direct contact with the customer. The sales tam with procurement. The project leader with the head of division technology. The support department with the application consultants – in doubt more often than the sales department. There are potentials in the intermediary action between sales & distribution and Technical Experts at the same customer – facts, needs and requirements, chances, risks, changes in workforce and the market.

Talent-on regards itself as an intermediary between the parties. Being at home in the world of technical distribution business to business for more than 29 years, we offer you sound focused sales development by sales training. Hands-on concepts, workshops and practice-based coaching 1:1.

Which players‘ success with the customers will be beefed up by Talent-on?

Sales B2B

Your representatives on the market.

Finding new business partners, successfully conducting customer development and encouraging steady exchange with the customer are the challenges and, at the same time, the guarantees for success of your sales & distribution system.

Talent-on stands for (supports, encourages) the employees‘ development of the prowess in sales and communication and, together with you, lays out individual and practical concepts and efficient tools for the day-to-day business …

Learn more

Technical experts

Designers of your solutions.

Do the project leaders and the support team have all the information available on their customers? Being experts and problem solvers the Technical Experts are an important communicative interface of your enterprise. Understanding the expectations of the customers in depth essentially holds sway over rejection or contract. The manner of communication with experts …

Learn more

Team at the customer

Warrentors of business development.

Every member of your staff is the face that turns to the customer, the ambassador of your company – outwardly towards the business partner as well as in cooperation with the associates. Customer service and taking care of sustainable business relations are coined by personalities, functions and structures. The communication potential of the internal team at the same customer or contract is often underestimated by the classic sales & distribution …

Learn more

“ACTIVATE YOUR SALES FORCE – IN THE TEAM.”

Experience competencies and practice experience from Stephan Richter.

Sales B2B
Your representatives on the market.

Finding new business partners, successfully conducting customer development and encouraging steady exchange with the customer are the challenges and at the same time the warrantors for your sales force. Talent-on encourages the development of your employees‘ prowess in sales and communication and, together with you, lays out practical concepts and efficient tools for day-to-day business …

We know the technical industries and know what you are talking about. Having had more than 29 years of personal sales responsibility in business customer sales is our fundamental principle for customised consultation, practical trainings and  systematic practice-based coaching. Sales development means communication with the customer from various perspectives of the business relationship. In particular on the B to B market, the special significance of long-term customer loyalty cannot be esteemed high enough. Reliable partners and stable business relations are the anchor for future oriented acting. To be successful in sales means speaking the customer‘s language, focusing their objectives and applying technical engineering expertise. This also means resolving escalations actively and keeping business partners in challenging situations.

  • How do you today acquire your target customers – where should they be positioned?
  • How do you communicate a necessary “no” to the customer or how do you treat complaints?
  • How effectively do you pool the information of all your colleagues regarding one customer?

Talent-on offers activity orientated sales development in customised training projects. Our individual concepts build on the personal prowess of the participants.

We secure the sustainable implementation of developed strategies by sequential training units and practice-based coaching. We show options for actions – also beyond personal limits.

Technical Experts
Designers of your solutions.

Do the project leaders and the support team have all the information available on their customers? Being experts and problem solvers, the Technical Experts are an important communicative interface of your enterprise. Understanding the expectations of the customers in depth essentially holds sway over rejecting or ordering.

The manner of communicating with experts … is demanding. Contacts feel misunderstood, mutually finding a solution becomes more difficult. By structured communication both sides gain a better insight into the perspective of the opposite party and find a solution. The communicative exchange is getting relaxed – escalations are avoided.

  • Is your technical support in the line of fire?
  • The development department needs information on the acceptance on the market and feedback on the new application by the customer?
  • The follow-up business resulting from a technical customer contact could be higher?

Professional Talent-on trainers are well versed in the world of engineers and Technical Experts and act  based on years of experience together with demanding business customers. With this expertise, customer communication can be improved, profitable business can be generated.

Let us communicate complex quality more efficiently and encourage interaction internally and with the customer.

Well versed technical support creates trust on the customer side and happy customers by again and recommend.

Sales, project management, operating department, technical units, business management score by skilled interaction at the customer.

Team at the customer
Warrantors of business development.

Every member of your staff is your face to the customer, the ambassador of your company – outwardly towards the business partner as well as in cooperation with the associates. Customer service and taking care of sustainable business relations are coined by personalities, functions and structures. The communication potential of the internal team at the same customer or contract is often underestimated by the classic sales & distribution.

… Options so far and used open up when shaping relations between employees and customers on the most different levels. How efficient is the exchange between the individual units of the enterprise regarding their activities in customer contact? A delta in the state of knowledge on the business partners – consciously or unconsciously – costs precious resources, time and money. Deficiencies in information may damage years of business relation and cause entrepreneurial risks. Facilities for extending the business lie idle.

  • How does your back office communicate current information on the developments at the customer to the sales force and the service engineers?
  • How does the controller consult the Sales Team in critical business situations?
  • How does your Sales Team inform their own development department on customers‘ interests after on-site appointments?

Talent-on regards itself as an intermediary between the various positions and shows courses of action. We speak the language of the various actors at the customer and show ways to master communicative obstacles.

In cooperation with us, forge alliances between the technical and administrative employees for efficient customer relations.

Getting to talk ...
Customer’s Voices

Testimonials

 
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“An important key for our mutual business success is in the inclusion of everybody involved, from the management in charge of the business via the project team up to the persons responsible in the day-to-day business.”

Levent Demirörs, Senior Vice President, Kabel Deutschland Vertrieb und Service GmbH

” … we had a turnover in Germany of +6% at a volume of turnover of 100 million Euro. That is the highest value since almost 10 years ago. A part of it can surely be traced back to the successful training.”

Ullrich Breuner, Head of  SALT 1 Sales Germany, HAWE Hydraulik SE

“Mr Richter’s coaching sessions are … tailor-made for the respective participant. [This] high practical relevance was very valuable for me. Due to his own engineering background, [he] managed to present all topics in a context that was familiar and understandable for me.”

Dipl.-Ing. Ronald Sieber, CEO SYS TEC electronic AG

“In 6 months, you motivated more than 100 employees of Nordex Acciona Windpower to actively tackle the important change of perspective between the role of the requiring party and the service provider.”

Dr. Felix Willing, Chief Information Officer Nordex SE

“Stephan Richter was a strong driving force in setting up a new team and communication structure for our company’s growth. … above all the 1:1 coaching of our team leaders, including … the development of solution approaches for concrete leadership situations, was very helpful.”

Christian Haase, Head of Department SENEC GmbH

“The project “Sales Performance Programme“ was established very practice oriented and the conveyed applications and methods could be immediately implemented into practical acting. … Thanks to Stephan Richter, it was a very good and successful project entirely. Can only be recommended.”

Jörg Becker, Regional Sales Manager, HAWE Hydraulik SE

“I can recommend Stephan Richter to every SMB which wants to improve its customer approach … and who doesn’t?“

Barbara Blaschke, Head of Sales & Distribution, EPM Elektro-Projekt Mittweida GmbH

“Our two years‘ programme for the increase in sales performance showed positive effects in day-to-day business even after the first workshops.”

Ullrich Breuner, Head of  SALT 1 Sales Germany, HAWE Hydraulik SE

“Thanks again that you tuned to our interests in respect of commercial, content and process related items and that you actively pushed them forward.”

Levent Demirörs, Senior Vice President, Kabel Deutschland Vertrieb und Service GmbH

“The four-colour model (DISC®) for the reflection of the behavioural preferences has shown a positive effect in the efficient handling of the contacts of our sales managers and the staff of the Technical Assistant Centre.”

Frank Seidel, CEO, KOMSA Systems GmbH

“… the long-term concept with the swap between methodical impulses, the intensive inclusion of concrete practice situations in the workshops and the phases of practical application has proved to be particularly efficient. We appreciate the flexible and activating workshop leadership of Stephan Richter in the communicative further development of our sales team.”

Ullrich Breuner, Head of SALT 1 Sales Germany HAWE Hydraulik SE

” … I would like to highlight your results when coaching the colleagues in the service and project environment in outcome-oriented handling escalation or in the supporting when establishing operative customer relations on the technical side.”

Heino Feige, Divisional Head of Sales, Member of the Management of GISA GmbH

Compact overview of trainings Stephan Richter

OUR PERFORMANCES – TARGETED TRAINING FOR YOUR MARKET PERFORMANCE

SALES DEVELOPMENT FOR PRACTICAL USE.

Always one step ahead of the competition – using the latest state of the art – recognising market trends at an early stage – increasing profit margins, turnover, market share. The demand to the enterprise is on the B to B market is high and individually different. In order to secure your head start it is crucial to communicate your performances well.

The key role for the positive business development is played by your staff in sales and distribution. The interconnectedness with other colleagues in direct customer contact opens further possibilities.

  • How efficiently does the Sales Team use the chances and risks on the market?
  • How does the communicative exchange between sales colleagues and Technical Experts happen exactly?
  • Do all units of your enterprise interact in terms of target oriented customer care and customer fidelity?

We support you with the development process of your technical sales – based on our sales experience  and on our sound engineering expertise. And sparring partners we go along with you from A as in Analysis to Z as in Zooming into the target evaluation – at eye level.

Which Talent-on services forward your business?

Individual Concepts

Sustainable methods and contains, creative training sequences and high practical relevance – simply the smart way of vivid learning – our offer to you by Talent-on. Going strictly by the book – not with us. Especially attuned to your situation and your objectives, we develop concepts which make an impact. With us, change has a target – your business development. What…

Learn more

Sequential Training

The day-to-day business is coined by personal notions and routines, by standardised courses of action and processes. People can change – everybody can extend individual capabilities and align his actions. Sequential training design supports the personal development of the group of participants based on scientific systematics, step…

Learn more

Practice-based Coaching

Interaction at eye level – in practice-based coaching, 1:1 coachee and coach, individual capabilities are directly reflected and options for actions are opened. Let us focus on the essential – your personal tasks. Practical situations are attended intensively. Internalised routines of actions are efficiently reflected with the sharp eye from outside, and change processes for day-to-day actions are unerringly …

Learn more

Creating Mentors

The internal mentor is a multiplayer of efficient professional behaviour based on personal expertise and experience. He encourages the sustainable implementation of conductive change in the team members. Together with the mentor, Talent-on secures the long-term success and the achievement of your objectives, in particular in customer development. Good concepts turn to reality …

Learn more

”TAKING THE NEXT LEVEL ON THE MARKET – WITH TALENT-ON.“

Deploying efficient tools in the situation at the right time – for this purpose we fill your toolbox.

Individual Concepts. For Enterprise Trainings.

Sustainable methods and contents, creative training sequences and high practical relevance – simply the smart way of vivid learning – our offer to you by Talent-on. Going strictly by the book  – not with us. Especially attuned to your situation and your objectives, we develop concepts which make an impact. With us, change has a target – your business development.

What…  expects you at Talent-on, will surprise you and will be requiring –for “success is 1 % inspiration and 99 % transpiration“ (Thomas A. Edison). Together we design a stable foundation for measurable and long-term change. Starting with a specific division of work and the acting employees in your enterprise’s structure, the customised training concept is generated.

  • What sales targets do you want to achieve with us?
  • What deficiencies in customer contact do you want to balance out?
  • Between which units of your enterprise do you want to sustainably strengthen the exchange of information?

From years of experience in technical sales we know what matters – using the communicative adjusting screws at the customer and with the customer.
Talent-on develops concepts for trainings projects and practice-based coaching  for employees with customer contact. Wherever development potentials occur, we work them out with scientifically-based analyses and attendance in day-to-day business. We get changing processes rolling and accompany them by individual concepts. For trainings of several groups the concept will be finely adjusted based on the learning experiences of previous groups.

Let us together work on your “development fields“.

Sequential Training. For long-term business effects.

The day-to-day business is coined by personal notions and routines, by standardised courses of action and processes. People can change – everybody can extend individual capabilities and align his actions. Sequential training design supports the personal development of the group of participants based on scientific systematics, step … by step.

Talent-on activates, interacts and encourages. In order to efficiently achieve the sustainability of personal developments, our sales trainers accompany the participants during several training sequences or workshops. During the practical transfer phases between the training sequences we accompany, in order to implement gained knowledge and practical acting in day-to-day business. New experiences are reflected in daily routine and applied there.

  • Are you ready for efficient ways of personal development?
  • Do you expect applicable abilities or mere theory?
  • Is cherishing customer fidelity more important to you than psychoanalytical tricks?

We see ourselves as providers of impetus and as tutors in order to get off the beaten track. Thus a training or a workshop becomes an exciting, creative process to achieve a new quality of communication step-by-step. Enough room for individuality for achieving your objectives will be provided. Individual behaviour will be differentially observed with a distance by the participants, decisions will be made more consciously. Training with Talent-on in sequentially following intervals, training sequences and practical transfer phases makes positive impulses become new standards in customer contact. Change processes will achieve stability.

For days of attendance together with the participants, venues with training conditions encouraging learning, partner hotels of our customers or Talent-on places will be preferably selected.

Use Stephan Richter’s training priorities

One‘s own effect on the customer is directly mirrored, alternatives are reflected and future acting is optimised.

Practice-based Coaching. At the pulse of the market.

Interaction at eye level – in practice-based coaching, 1 : 1 participant and coach, individual capabilities are directly reflected and options for actions are opened. Let us focus on the essential – your personal tasks. Practical situations are accompanied intensively. Internalised routines of actions are efficiently reflected with the sharp eye from outside, and change processes for day-to-day actions are unerringly … triggered.

In technical sales, the customer expects the professionally confident exchange with the expert, who understand the task and the customer’s objectives. New personal options for acting are efficiently elaborated during coaching, also immediately after customer appointments or telephone calls. By result oriented self-reflection and analyses of the problems and by the intensive practice based support of the capabilities, personal development processes are initiated.

  • You want to swiftly improve personal customer communication?
  • You desire an efficient exchange of your Technical Experts with your customers?
  • You would like to purposefully develop employees for efficient communication with the customer?

The Talent-on coach reflects current acting – directly – enabling the important sense of perspective, provides valuable impulses and shows new ways. Together, also unaccustomed angles are worked out, clear feedback without any reservation is given. Existing tendencies in behaviour and assessment, inhibiting standards or behaviours are overcome by concentrated exchange.

Creating Mentors. For using one’s own expertise.

The internal mentor is a multiplayer of efficient professional behaviour based on personal expertise and experience. He encourages the sustainable implementation of conductive change in the team. Together with the mentor, Talent-on secures the long-term success and the achievement of your objectives, in particular in customer development. Good concepts turn to reality.

… a mentor has a high level of professional knowledge and maintains communicative exchange with his colleagues. Mentors at your disposal provide a valid support for enduring quality assurance, also in the customer communication. The mentor enhances the abilities of his colleagues to communicate professional expertise efficiently.

He can prove to be a key factor for the transfer of new ideas into sustainable processes suitable for everyday use.

  • Where can mentors boost your enterprise as regards external perception?
  • Who would you establish to be a mentor in your units?
  • What support do you need for the development of your mentors?

At Talent-on we put great emphasis on establishing, together with you, internal mentors for high level communication. Thus the essential basics established in training and practise based coaching can remain more sustainable in the day-to-day business than optimised applied routine. We know what distinguishes a good mentor. Talent-on is your partner for individually selecting and training this key function. Valuable personal experiences and well established abilities in communication mean significant added value for your customers, your teams and, at large, for the entire enterprise.

Experienced colleagues facilitate the quality of communication in day-to-day business in order to achieve the objectives at the customer and within the team.

Getting to talk
Customer’s Voices

Practical effects in B2B market.

 
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“… then we again had the opportunity to transfer what we had learnt into practice at the Hanover Fair. It was great.”

Johannes Odenwald, Sales engineer, HAWE Hydraulik SE

“For handling customers and employees, your training of behavioural preferences (DISC®) had already served us well and surely will do so in tomorrow’s negotiations. Thank you for the methodically diversified training design.”

Barbara Blaschke, Head of Sales, EPM Elektro-Projekt Mittweida GmbH

“The methodology used is the perfect combination between theory and practical examples and both Stephan and Stephanie make the concepts easy to understand with exercises, example and team interaction.”

Ujué Esquíroz, Teamleader ERP Management, ACCIONA Windpower S.A., Spain

“By his pictorial explanations, Mr Richter made the training an experience which will stay with me for a long time.”

Tim Schürmann, online marketing, DeskCenter Solutions AG

“Very helpful coaching with authentic practice orientation. One feels that Mr Richter is a pro and has experienced the challenges in every-day B2B himself. In particular based on the workshop character with intensive case studies, we can use what we have learnt in everyday situations.”

Oliver Porten, Sales engineer HAWE Hydraulik SE

“… Negotiation techniques were intensively trained. In a pleasant group I was able to gain excellent information and discuss points of view.”

Barbara Blaschke, Head of Sales, EPM Elektro-Projekt Mittweida GmbH

“If you want to know what beat your colleague marches to, how handle him better, then just join.”

Claudia Friedrich, Workshop manager, Stötteritzer Werkstätten

“This sales training is very helpful in daily life, not only with the customer. It is shown in a colourful way where the stumbling blocks of interpersonal communication are and how you walk around them successfully and achieve your targets.”

Marcus Specks, Key Market Manager Technical Support Marketing, HAWE Hydraulik SE

“In particular the DISC® model helped me on, so that I already more succeed in better assessing my conversational partner and in consciously attuning to his type attributes. … Thank you Stephan Richter, it was a very good and outright successful project. Can only be recommended.”

Jörg Becker,Regional sales manager, HAWE Hydraulik SE

Victory substantially in view – thus we get to the next step by our well-founded training, sprightly and certain of one’s methods.

SECURING TRAINING SUCCESS MEANS

+ PRACTICAL RELEVANCE.
+ SYSTEMIC APPROACH.
+ OPTIMISED DAILY BUSINESS OPERATIONS.

Based on years of experience in sales, knowledge of the line of business and methodological expertise regarding personal development we convey exactly the prowess needed to act successfully in the hard technology driven Business to Business. Complex technical products and services are governed by and increasingly shorter product life-cycle. Customers expect the swift solution of the problems and the conveyance of its substantial benefit.

  • How important for you is a high practical relevance of the further education of your employees?
  • How efficient is your individual sales approach?
  • How important for you is the bridge building in between sales and Technical Experts?

Every corporate situation is specific, objectives are individually different. For us there is no “going by the book”, but there are tailor-made training projects – the conveyance of practice-based tools and methods. Interaction is initiated and change processes get rolling.

What Talent-on aspects can you rely on?

Sales expertise based on practice
29 +

“Nothing is as constant as change.” (Heraclitus)

Flexibility today is, as it was 2000 years ago, the fundament of every enduring business success. The intellectually participating sales professional as a service partner and supplier is the person you ask for. The technology oriented industry expects efficient consultation in its manifold …

Learn more

Engineer meets Sales
1 + 1 = 3

“If I’d asked customers what they wanted, they would have said a faster horse.” (Henry Ford)

Customers‘ expectations towards technical performance and products are high. The demand for solutions is steadily growing, in particular in global competition. As a chartered engineer with years of responsibility in technical sales Stephan Richter brings along clear added values …

Learn more

Personality for flexibility
19680511

“He who strives for something finds ways, he who doesn‘t, finds reasons.” (Goetz Wolfgang Werner)

Finding efficient solutions together, designing models of economic cooperation in a targeted way – that is what industrial customers appreciate with Stephan Richter. The portfolio of technical performances of enterprises …

Learn more

Methodical competence for sustainability
09:03

“We cannot direct the wind, but we can adjust the sales.” (Aristotle)

The successful communication of important contents is by and large is achieved by targeted description, versed conveyance and motivation for the contents. Talent-on offers your well-founded methods and tools in day-to-day business, communication as an efficient medium for the business development in technical sales …

Learn more

”SECURING YOUR SUCCESSES – BY EXPERTISE AND TRAININGS WITH A SYSTEM.”

Learn from Stephan Richter‘s accomplishments and experiences

Sales expertise from practice
29 +

“Nothing is as constant as change.“ (Heraclitus)

Flexibility today is, as it was 2000 years ago, the fundament of every enduring business success. The intellectually participating sales professional as a service partner and supplier is the person you ask for. The technology oriented industry expects efficient consultation in its manifold … challenges.

Thinking ahead and acting in a result-driven way secures stable business relations. Also, in the cold wind of the market, in the competition you must be the decisive step ahead, nationally as well as internationally.

The development of the business (B2B) is based on the high professional know-how of your employees, unreliable and inoperative performances and the efficient in-house teamwork. The Sales Team, as the responsible interface to the customer, plays an important role here. Regular exchange with and on the customer provides a good foundation to master constant change and to remain flexibly on the market.

  • How efficiently does your sales department utilise all the information on the customer in-house?
  • How do you pick up market impulses actively via the sales department in the enterprise?
  • Where do you want the development of your company to be in the next five years?

More than 28 years of success in technical sales show what Talent-on offers you as a an experienced and competent partner. We know how to classify your priorities – and those of your partners. From consultation to customised concept, training and practical coaching up to the evaluation, we consequently follow your targets in the development of your personnel and boost your sales performance.

Use your potential from flexibly selling full of verve for your business success.

Engineer meets Sales
1 + 1 = 3

“If I’d asked customers what they wanted, they would have said a faster horse.“ (Henry Ford)

Customers‘ expectations towards technical performance and products are high. The demand for solutions is steadily growing, in particular in global competition. As a chartered engineer with years of responsibility in technical sales Stephan Richter brings along clear added values … for the further education of your employees.

The higher your customers esteem your portfolio, the better your business can be developed.

When selling engineering services, technical investment goods and products which need explaining, mere sales skills are not enough. Sound knowledge of the own performance, well funded professional and marketing knowledge and current information regarding technologies and trends are of the essence. PIVOTAL: complex technical facts and inoperative performances, in particular their effects of his enterprise, today want to be communicated to the customer in a conceivable way. Once customers recognise their substantial benefit, success is secured on both sides.

  • How is the team play between sales and Technical Experts in the day-to-day business with the customer going?
  • Is your customer support aware of its role as the “calling card” of your company?
  • How well does the information between back-office and salesforce flow?

Talent-on owner Stephan Richter  as a sales rep is one of your own ranks. Our analyses, concepts and training projects focus on your technical standard and the added values for your customers.

We support you as equal partners, we can evaluate facts, demands, chances and risks and co-design your success.

With the combination of special expertise and the profit of value oriented communication enthuse customers.

Experience Stephan Richter‘s competence profile


→ Experience Stephan Richter‘s competence profile.

Personality for flexibility
19680511

“He who strives for something finds ways, he who doesn‘t, finds reasons.“ (Goetz Wolfgang Werner)

Finding efficient solutions together, designing models of economic cooperation in a targeted way – that is what industrial customers appreciate with Stephan Richter. The portfolio of technical performances of enterprises … is complex. To quickly adapt to your technical range of services is Stephan Richter´s forte. Flexibly handling various contact persons, reflecting the current customer situation and creatively designing targeted options of action coin the high practice relevance of his training projects.

As a chartered engineer he is a well-versed sparring partner for the communication with Technical Experts. He speaks the language, understands their work environment and transfers complex technical and commercial issues. Based on this experience in first contact up to the follow-up business in key account management (B to B) he has your objectives clearly in the focus of your training projects.

  • Which of your conditions and objectives shall be particularly considered?
  • What do you expect from the sales development together with Stephan Richter?
  • What speaks in favour of your decision for Stephan Richter and Talent-on?

Trainings with Stephan Richter show a sustainable effect. Designed in a methodically exciting way together with you, practice in focus, he works out the training sequences which start things moving. Your positive awareness at the customer will be honed. We generate the sales suction with your customer, who will crucially enhance your business development.

All in all: your benefits for the customer will be marketed in the best possible way.

The result of our cooperation will be shown in the sustainable change of behaviour of the acting parties at the customer. Employees in customer contact are aware of their role and act accordingly. As an industry insider, Stephan Richter offers you viable solutions and supports the employees in the day-to-day business at the customer. „Talent-on sales“ means a systemic engineering mind, making use of personal fortes and commercial skills in a healthy mixture.

Look forward to fascinating, tailor-made concepts and motivating training sequences with a high interaction of participants and practical exercises directly tuned to your situation.

Methodical competence for sustainability
09:03

“We cannot direct the wind, but we can adjust the sales.” (Aristotle)

The successful communication of important contents is by and large is achieved by targeted description, versed conveyance and motivation for the contents. Talent-on offers your well-founded methods and tools in day-to-day business, communication as an efficient medium for the business development in technical sales … to be implemented.

Every training method is aligned to impact on the participants based on sales experience and engineering expertise with a keen eye from the outside.

A well-founded actual/target comparison of the existing and the pursuit customer communication is the fundament of a successful achievement of the objective of any training project. First of all, we shall explain where the specific tasks of an optimisation of communications are. It has proven to be efficient at the beginning to get to know the concrete acting of the employees involved and their motivation. Proved and tested procedures for this purpose are accompanied customer conversations (in person or on the phone) or also the behaviour-preference analysis (INSIGHTS MDI®) acknowledged on the market and scientifically funded.

Oriented to your objectives in customer communication we align our concepts tailor-made to your enterprise.

The sequential structure of our training presence-and-practice transfer phases in alternation enables every participant to successively acquire applicable knowledge and transfer it into the design of the relation to the customer.

Talent-on training means in concrete terms:

  • Activating participants, training them actively, close to practice and to encourage the team at the customer.
  • Seeing the word with the customer‘s eyes – change of perspective enables a new point of view.
  • Current findings based on educational psychology and theories will be integrated.
  • Intensive personal practice coachings open up efficient options for an in-depth development of individual employees.

The target evaluation will make the results of every training project quantifyingly transparent.

For him who only knows the hammer, all problems turn to nails

Get talking ...
Quotations in a nutshell.
 
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“Turnover is the applause of the customers.”

Götz W. Werner, founder dm-drogerie markt GmbH + Co. KG

“The mind is like a parachute: it only works when open.”

James Dewar

“People can be “woken up“, they react, when confronted with a different perspective. They are willing to question their own assumptions and to rethink.”

Frank Schirrmacher, Co-publisher FAZ

“All of us are clever, but none of us listens to the other one.”

Lothar Späth, Chairman of the Board Jenoptik AG

“If I’d asked customers what they wanted, they would have said faster horses.”

Henry Ford, Ford Automobile

“It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.”

Warren Edward Buffet

“There is only one thing which is, on the long run, more expensive than education. No education.”

John F. Kennedy

“Burn inside you must what you want to kindle in others.”

Augustine of Hippo

“Style is nothing final but continuous change.”

Walter Gropius

“When Life becomes a Line-up of Tasks your Sense of Time begins to shrink.”

Douglas Coupland

“Perfection is gained, not, if you can‘t add anything any more, but if you can’t take away anything any more.”

Antoine de Saint-Exupéry

“We cannot direct the wind, but we can adjust the sales.”

Aristoteles

“Courage is good, but perseverance it is better. Perseverance, that is the main thing.”

Theodor Fontane

“It is not good enough to know something, you must apply it as well. It’s not enough to want something, you must do it as well.”

Johann Wolfgang von Goethe

Ready for take-off – start now and arrive early

YOUR CONTACT TO TALENT-ON

What objectives do you want to achieve together with Talent-on?

Just give us a call or let us know your preferred dates by e-mail.

Be assured you will get an answer within 36 hours.

You too can benefit – from the very first workshop. For a stronger market presence.

Stephan Richter

Business Trainer

Phone: +49 (341) 425 998 28